Refund Policy

We try to make refunds as simple and fair as possible. No hoops, no fine print traps. If the tool isn't working for you, we'd rather refund you than keep you as an unhappy customer.

14-day money-back guarantee

If you request a refund within 14 days of your first payment to TestMyThumb, we'll refund you in full — no questions, no phone interrogation, no "are you sure?" popups. Just email us.

This applies to:

• Your first monthly subscription charge
• Your first annual subscription charge (if we offer annual plans)
• Any one-time purchase made within the past 14 days

After the 14-day window

After 14 days, refunds are handled on a case-by-case basis. We'll generally refund if:

• The Service had a significant outage that prevented you from using it
• A bug in the product caused incorrect data or damage to your channel
• You were charged for a month in which you genuinely didn't use the Service
• Any other genuinely fair situation — just explain and we'll look at it honestly

When we generally won't refund

• You cancelled mid-billing-period — you retain access until the period ends
• You disliked a specific thumbnail test result (that's data, not a product defect)
• Your CTR didn't improve as much as you hoped (we can't guarantee specific business outcomes)
• Charges older than 90 days (processing limitations)

How to request a refund

Email hello@testmythumb.com with:

• The email address associated with your account
• Approximate date of the charge
• Reason (optional, but helps us improve)

We respond within 2 business days. Approved refunds appear in your account within 5–10 business days, depending on your bank.

Chargebacks

If you believe a charge is wrong, please email us first before filing a chargeback with your bank. We can almost always resolve it faster and cheaper for both of us.

Contact

Questions? Email hello@testmythumb.com.